Case Study: Success For Grove Community Housing Association In The All-Ireland Housing Awards
The challenge When the pandemic hit Grove Community Housing Association (GCHA), like so many other organisations was faced with the extremely difficult challenge of having to continue to support their tenants, limited by reduced financial and staff resources and the need to protect both their own employees and their residents through proper implementation of social distancing regulations […]
Hyperautomation in Remote Visual Assistance
The word Hyperautomation is a word which was coined by Gartner Research in 2019 and it describes hyperautomation as follows; “It refers to a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, […]
7 key benefits of Remote Visual Inspections & Assistance
Remote visual assistance is a video session with overlaid augmented reality (AR) tools in which a remote person, usually with a smartphone, is assisted by the other party using their PC. The video session differs from a standard one because the assister has an AR toolkit with which to help and guide the assistee. Features […]
Hostcomm adds Amazon AWS into its Level 1 PCI DSS secure zone
Following a testing procedure with over 250 checks by an independent PCI DSS assessor, Hostcomm’s secure zone with the AWS network has been cleared for secure payment processing. This means that Hostcomm’s clients are able to completely descope their contact centres from PCI DSS obligations in AWS and ensure that all of their data is […]
How Remote Visual Assistance is changing service provision in the social housing sector
Remote Visual Assistance (RVA) uses standard web browser code to set up video connections between two or more devices. Neither party needs to install a browser extension or application for this to work. Once the video connection is established a series of tools that use augmented reality (AR) and artificial intelligence (AI) can be jointly […]
The Benefits Of Using Remote Visual Inspections In Solar Panel Installations
There were 5611 new solar panel installations in the UK in October 2021 and despite covid19 causing a steep drop over the last 12 months, this is now back to pre-covid19 levels. Looking ahead, the demand is expected to rise sharply due to a couple of notable factors: the increase in fossil fuel energy costs, […]
How can remote visual assistance transform Inspections, Audits and Quality assessments?
One of the biggest contributors to improving our lives over the last two years since the onset of Covid19 has been WebRTC, which enables secure, browser to browser communications using video, voice and chat. WebRTC which stands for web real-time communications is code that is built into all browsers such as Chrome, Firefox and Safari […]
Visual and sound anomaly detection with remote visual assistance and machine learning
A visual machine learning model is created by importing multiple, labelled images of the same object to create a ‘memory’ that can be used to recognise the same object at any random perspective. The accuracy of the model depends on various factors such as the machine learning system used, the number of images loaded and […]
The rapid transformative impact of Remote Visual Assistance (RVA)
There are several issues impacting businesses in 2021 such as Covid19, high energy costs, climate change, reducing one’s carbon footprint and shortages of people to fill job vacancies. All of these issues are serious ones and organisations that do not address them quickly will likely struggle to remain competitive over the next few years. Innovation […]
Image and Video scanning using AI Recognition
AI has been used for several years to recognise objects in still images and moving videos and it is now very accurate, simple and cost-effective to use for a variety of applications. Hostcomm uses machine learning to teach its AI system what certain objects are. This is done by adding a collection of around 100 […]