Hyperautomation in Remote Visual Assistance 

The word Hyperautomation is a word which was coined by Gartner Research in 2019 and it describes hyperautomation as follows;  “It refers to a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, […]

7 key benefits of Remote Visual Inspections & Assistance

Remote visual assistance is a video session with overlaid augmented reality (AR) tools in which a remote person, usually with a smartphone, is assisted by the other party using their PC. The video session differs from a standard one because the assister has an AR toolkit with which to help and guide the assistee. Features […]

Hostcomm adds Amazon AWS into its Level 1 PCI DSS secure zone

Following a testing procedure with over 250 checks by an independent PCI DSS assessor, Hostcomm’s secure zone with the AWS network has been cleared for secure payment processing. This means that Hostcomm’s clients are able to completely descope their contact centres from PCI DSS obligations in AWS and ensure that all of their data is […]

How Remote Visual Assistance is changing service provision in the social housing sector

Remote Visual Assistance (RVA) uses standard web browser code to set up video connections between two or more devices. Neither party needs to install a browser extension or application for this to work. Once the video connection is established a series of tools that use augmented reality (AR) and artificial intelligence (AI) can be jointly […]

The Benefits Of Using Remote Visual Inspections In Solar Panel Installations

There were 5611 new solar panel installations in the UK in October 2021 and despite covid19 causing a steep drop over the last 12 months, this is now back to pre-covid19 levels. Looking ahead, the demand is expected to rise sharply due to a couple of notable factors: the increase in fossil fuel energy costs, […]

The rapid transformative impact of Remote Visual Assistance (RVA)

remote visual assistance

There are several issues impacting businesses in 2021 such as Covid19, high energy costs, climate change, reducing one’s carbon footprint and shortages of people to fill job vacancies. All of these issues are serious ones and organisations that do not address them quickly will likely struggle to remain competitive over the next few years. Innovation […]

Image and Video scanning using AI Recognition

AI Image Recognition

AI has been used for several years to recognise objects in still images and moving videos and it is now very accurate, simple and cost-effective to use for a variety of applications. Hostcomm uses machine learning to teach its AI system what certain objects are. This is done by adding a collection of around 100 […]

Using OCR in remote visual assistance for quick verification

OCR, which stands for optical character recognition uses AI to recognise images and text characters, normally within a document or on an object. The usual process of moving some information from A to B such as a sales receipt is to photocopy or scan it and then email it, OCR in remote visual assistance eliminates […]