Hostcomm adds Amazon AWS into its Level 1 PCI DSS secure zone
Following a testing procedure with over 250 checks by an independent PCI DSS assessor, Hostcomm’s secure zone with the AWS network has been cleared for secure payment processing. This means that Hostcomm’s clients are able to completely descope their contact centres from PCI DSS obligations in AWS and ensure that all of their data is […]
How can remote visual assistance transform Inspections, Audits and Quality assessments?
One of the biggest contributors to improving our lives over the last two years since the onset of Covid19 has been WebRTC, which enables secure, browser to browser communications using video, voice and chat. WebRTC which stands for web real-time communications is code that is built into all browsers such as Chrome, Firefox and Safari […]
Visual and sound anomaly detection with remote visual assistance and machine learning
A visual machine learning model is created by importing multiple, labelled images of the same object to create a ‘memory’ that can be used to recognise the same object at any random perspective. The accuracy of the model depends on various factors such as the machine learning system used, the number of images loaded and […]